A really unscientific poll of 9 people using Slack and some tips to make Slack work for your teams.
Richard Branson’s peculiar habit of writing down notes at every meeting.
So almost three weeks ago WordCamp Mumbai 2015 finished. A lot of people spoke of many things geeky but also a lot about how to give support, how to deal with customers or users of products, how to decide who we are building products for?
You know the usual brilliant and insightful discussions that happen at conventions and conferences but are soon forgotten in a few weeks as the humdrum of everyday life and work returns.
But a great lesson was taught to me about extraordinary customer service (or support) in the last month by a very unlikely source. It was a small restaurant that opened just over a month ago.