It is two years today. I still wake up some nights with a start thinking about that horrible and terrible night. An ambulance siren far away is often almost always a trigger. But I have come to terms with her loss much better than I thought I ever would. The first year, I missed her a […]
I do not code for a living and that means my interactions on Github are negligible. But I have worked in the open-source world for a while now and I understand the important space Github occupies. So yesterday, when finally the rumour came true, that Microsoft has acquired Github, there were some fear of what […]
So almost three weeks ago WordCamp Mumbai 2015 finished. A lot of people spoke of many things geeky but also a lot about how to give support, how to deal with customers or users of products, how to decide who we are building products for?
You know the usual brilliant and insightful discussions that happen at conventions and conferences but are soon forgotten in a few weeks as the humdrum of everyday life and work returns.
But a great lesson was taught to me about extraordinary customer service (or support) in the last month by a very unlikely source. It was a small restaurant that opened just over a month ago.
Answers to questions like “What is your blog about?” – and journey of discovering value of being authentic and cataloging things.
Removing distractive social media icons, follow links and email subscriptions to keep focus plainly on reading.
Who exactly is paying for the news that we get free of cost? Is free content actually free and should it be trusted because it is free?
Elections are near and the media circus is getting louder. Politicians and industrialists all complain of “media bias” and “paid media”. Despite the accusations about a corrupt media, all parties involved are buying up media. When News channels host panel discussions and moderators sit spouting righteous judgmental pronouncements then- we are in trouble. We blame […]
A New Year is exciting and fills people with hope, gratitude and new found vigour. Then 2nd January hits home and everything is more or less the same. I was asked a lot by people what my new year resolutions are. I never made any, except when I was little and decided to study really […]
Malala Yousafzai is awesomely humbling for her fearless honestly, which she displayed generously while talking to popular talk show show Job Stewart.
We celebrate Independence day with hardly any real understanding of how people who actually lived through the event felt. The day is historic and there are a million such stories of micro history which are sobering reminders how people felt.