Was your food warm?

So almost three weeks ago WordCamp Mumbai 2015 finished. A lot of people spoke of many things geeky but also a lot about how to give support, how to deal with customers or users of products, how to decide who we are building products for?

You know the usual brilliant and insightful discussions that happen at conventions and conferences but are soon forgotten in a few weeks as the humdrum of everyday life and work returns.

But a great lesson was taught to me about extraordinary customer service (or support) in the last month by a very unlikely source. It was a small restaurant that opened just over a month ago.

Needed “Anarchy” in Media

Elections are near and the media circus is getting louder. Politicians and industrialists all complain of “media bias” and “paid media”. Despite the accusations about a corrupt media, all parties involved are buying up media. When News channels host panel discussions and moderators sit spouting righteous judgmental pronouncements then- we are in trouble. We blame […]